Customer Satisfaction Survey

In order to help us serve you better, take a moment to fill out this short survey.

Please answer all questions that apply to you.

Estimated time: 2 minutes

	Why do you use 10-10-969?   Convenient   I’m not comfortable with a VoIP service   I don’t want to use Shaw   I prefer to stay with Telus   All of the above
	I like 10-10-969 because…   There is no sign-up required   There are no hidden costs   I would not use a service requiring online sign-up   I like having the bills show up on my Telus bill   I pay for what I use   All of the above
	Do you also use another carrier for Long Distance?   YAK   SKYPE   Telus   AIC   Other
	Who do you call in Canada using 10-10-969?   Call others from my cottage   Family   Friends   Home because I'm a student   I use 10-10-969 for work purposes
	I choose not to use Shaw for Long Distance because:   I prefer Telus as my long distance provider   Shaw’s bundles don’t fit my needs   I save more by using 10-10-969   Shaw service is not available in my area and when it is I plan on signing up.
	What I don’t like about 10-10-969 is…   Rates could be lower   10-10-969 does not work from my cell phone   10-10-969 does not work from my cottage phone   There is no online billing   Canada/U.S. rates are too high   Overseas rates are too high
	I am…..years old.   15-20   20-25   25-35   35-50   50+
	I have a cell phone   Yes   No
	I make Long Distance calls on my cell phone   Yes   No
	I have a cottage or second home   Yes   No
	I am a student and use 10-10-969.   Yes   No
	Which of the following services have you used?   Skype   Gizmo   YAK Cell   Shaw   Rogers   Vonage
	Do you have High Speed Internet at home?   Yes   No
	How often do you visit the 10-10-969 website?   Daily   Weekly   Monthly   This is my 1st time to the web site.
	Number of hours of T.V. watched per night:   Less than one   One to two   Two to three   Three or more
	Do you make overseas calls?   Yes   No
	If Yes, which of the following destinations do you call?   Philippines   China   United Kingdom   France   Japan   Greece   Poland   New Zealand   Belgium   India   Italy   Mexico   Australia   Other
	Who do you call overseas?   Family   Son or Daughter   Friend   For Work Purposes
	Please enter any comments you may have: Use of this text box is for comments only. If you have a question and need a response, please contact us at info@1010969.ca.
	Please contact info@1010969.ca if you have any questions regarding this survey.